E-Commerce (Customer Service) Associate – Korean Bilingual – New Jersey 22 views

Company Description

 

Essential Duties and Responsibilities

1. Position Specification
Position Title E-Commerce Operation Associate Exemption [HR] Salary Non-Exempt

Travel 0% Work Location Carlstadt, NJ
Position Summary This position is partly responsible for B2C relationships by participating in daily direct/indirect communication with customers and assist operational projects.

2. Role & Responsibility
Main Responsibility Details
Customer Relationship Management • Participating in daily CS inquiries via CS program, calls and emails.
• Manage CS inquiries and problem-solving process by using CS program.
Operation Vendor Management • Communication with shipping companies regarding delivery operations.
• Vendor Contact/communication.
Assist Operation Team • Assist operation team with daily website operations & other operational projects.

3. Communication
Scope Main Target (to whom)
Internal E-Commerce Team
Warehouse Team

External

Qualifications

Qualification Education (including major) Certificate (license)

Knowledge & Skill Job-related General
Not necessary, can be trained
Experience Not necessary, can be trained

 

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If you have any questions, please feel free to email recruit@pnjsearch.com

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Company Information
Contact Us

Recruiting And HeadHunting

P & J Search Group seeks to understand our clients’ needs, priorities, and expectations. We want to satisfy customers with the result of providing prompt, dependable, and worthwhile services.

CONTACT US

10 GlenLake Pkwy, Suite 130
Atlanta, GA 30328
Tel: 678-222-3446
Fax: 678-222-3401