Essential Duties and Responsibilities
1. Position Specification
Position Title E-Commerce Operation Associate Exemption [HR] Salary Non-Exempt
Travel 0% Work Location Carlstadt, NJ
Position Summary This position is partly responsible for B2C relationships by participating in daily direct/indirect communication with customers and assist operational projects.
2. Role & Responsibility
Main Responsibility Details
Customer Relationship Management • Participating in daily CS inquiries via CS program, calls and emails.
• Manage CS inquiries and problem-solving process by using CS program.
Operation Vendor Management • Communication with shipping companies regarding delivery operations.
• Vendor Contact/communication.
Assist Operation Team • Assist operation team with daily website operations & other operational projects.
Scope Main Target (to whom)
Internal E-Commerce Team
Knowledge & Skill Job-related General
Not necessary, can be trained
Experience Not necessary, can be trained
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- Address Carlstadt, NJ